We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
When translocating to other parts of the world, careful planning becomes key to avoid problems, delays and extra costs. If you are planning on exporting pets from Canada, be aware that quite a few steps may be involved. Some countries, such as the United States, require proof of a rabies vaccine, and not much else, if you are driving over the border. If you are flying, however, the airline or the airport may require paperwork citing the health of the pet, its vaccine status, parasite prevention, and certification that it is able to fly safely.
Every country has different requirements, and those may change at any time. Anyone exporting their pet must first contact the Canadian Food Inspection Agency (CFIA). They have the most up to date information with all the details for each particular country. They can advise you on which forms must be filled out, the timing of veterinary exams, any needed laboratory testing, and parasite prevention. Make sure you discuss all airlines and airports you will be travelling through. Once you have all the information, you can then set up an appointment with your veterinarian for the necessary exam(s), and with the CFIA for the final approval of the paperwork. It is always recommended to drop off forms in advance of your veterinary appointment. Some forms can be quite involved and take significant time to fill out. Any errors can cause delays of even denying your pet entry into another country.
It is also a good idea to contact the local consulate of the country you are travelling to for extra tips or concerns. Some companies will help prepare your pets for export, and for some places such as Australia, they can be quite helpful.
Ultimately you are responsible for “crossing all the T’s” and “dotting all the I’s,” so please prepare early and be informed so your travel experience can be safe and smooth for you and your pets.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Thursday, March 19, 2020:
1. We are currently operating a “closed reception” policy to protect our clients and staff. Once you arrive, please remain in your vehicle and use your cell phone to call us at 613-567-0500.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Thursday 8:00 am - 6:00 pm and Friday 8:00 am - 5:00 pm. We will be closed on Saturday for now.
4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Centretown Veterinary Hospital