We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
I hated going to the doctor when I was a kid. Every year, our family doctor wanted blood work, and my sister and I would start screaming before either of us was touched (and while the other was getting the blood taken).
Pilling your cat at home can be a daunting task if you have never done it before, and even in the hands of seasoned professionals! If you are lucky, treatment might be a short course of 7-10 days, but sometimes, you may need to medicate your cat for a longer time.
As the excitement of Canada Day approaches, it is important to keep in mind how the noise of fireworks and celebrations might affect our furry friends. Dogs specifically can hear higher decibels and at four times the distance of humans. One can only imagine how this affects them during thunderstorms!
The snow is beginning to melt, and spring is in the air! Just like humans, dogs can experience seasonal allergies to certain factors in the environment. These allergies can range in severity and almost always cause discomfort.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Thursday, March 19, 2020:
1. We are currently operating a “closed reception” policy to protect our clients and staff. Once you arrive, please remain in your vehicle and use your cell phone to call us at 613-567-0500.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Thursday 8:00 am - 6:00 pm and Friday 8:00 am - 5:00 pm. We will be closed on Saturday for now.
4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Centretown Veterinary Hospital