Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
Below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
We are continuing with our "closed hospital" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will direct you either to the back door located at the back of the parking lot if your pet is a dog. This is where you will open the door and tether your dog to the wall on the inside with the leash provided or for our cat friends the assistant will direct you to leave your cat at the front door in their carrier. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to the same place that you originally placed them at intake. We will take payment over the phone or by e transfer. Medications, food, certificates and all other supplies will be with your pet when you pick them up.
We continue to accept the use of credit cards over the phone or e-transfer as the preferred payment method.
We are continuing with curbside pickup of food and medications (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours:
Monday to Thursday: 8:00 am - 8:00 pm Friday: 8:00 am - 5:00 pm Saturday: 8:00 am - 1:00 pm Sunday: Closed
5. NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Centretown Veterinary Hospital